A bit of a deviation this week .... I'm not going to tell you about our systems at Island Printing :) I want to talk instead about restaurants and coffee shops.
My daughter has recently started working at a lovely Italian restaurant in Parkwood called De Vito's. You may recall Australia's Got Talent finalist David De Vito, well his brother owns this restaurant. Great food, you should try it out some time when you visit the Gold Coast.
I've been chatting with Anthony (the owner) quite a bit and he has quite a few frustrations. One thing that drives him nuts is staff inefficiencies (a lot of i's and e's!). I will be exploring how systems can resolve his problems and in the process help get my daughter a promotion :)
In Australia there is a universal truth (does that even make sense?) in small business ... wages make up a huge percentage of your expenses. If your staff is only half as effective as they could be, you are losing a lot of money. He has taken a huge step. He has recognised this fact and he wants to do something about it!
Before I start suggesting what I would do in his situation (remembering I have never even worked in a restaurant!), I'd like to hear from you! Can anyone give me some suggestions on how to improve staff efficiency.
And oh before I forget .... we have some renewed interest in a Sydney breakfast! If you are in Sydney and want to attend an SBN business breakfast, please contact me by email.